A compilation of answers to the most frequently asked questions.
Any other questions? Get in contact, we’ll sort it for you.
Everything to get up + running
TYME is a subscription service. We supply delicious, ready-to-eat food and beverages. All our products are plant-based and packed full of plant-based fibres. Our plans are fully flexible. Skip or cancel at anytime! Our friendly team is here to help you out with any account questions. Email us at firstname.lastname@example.org.
The Flexi-box leaves you in control. Pick any items you wish to try. The minimum order spend for this box is £30 and all orders over £40 have free delivery.
We use fresh ingredients with no preservatives and believe that whole-foods are the way forward - it's the easiest way to ensure you know what you're putting in your body when you’re busy and on-the-go. Helping you to eat better and do more.
Our current prices can all be seen here on our food page, check it out.
For our food, we endeavour to make our prices as fair and reasonable as possible. Whilst ensuring we're doing things the right way it’s not always the cheapest way, particularly when it comes to sustainable packaging, produce and delivery. We're continuously investing in making everything we do better and more sustainable so you can get TYME and feel great about it.
We donate to our charity partner GROW for every DayPack and regularly organise fundraisers to support their fantastic work supporting children to learn more about nature and sustainable practices.
All things food
All our products are 100% plant-based and are free from ingredients containing animal products, including; meat, dairy, eggs, fish, crustaceans and molluscs.
As a small team, we're focused on creating a wealth of options so that everybody can find something they can eat and enjoy regardless of their dietary needs.
We advise you to view all ingredients of any dish by clicking on the photos of the product within your account. All allergen information will be in bold.
We champion sustainable, British produce wherever possible.
Our tinned products are all ethical. The rest of our dry store ingredients are predominantly sustainable too or of equivalent high quality brands that we approve ourselves. All our veg is sourced fresh from New Covent Garden Market. We source our herbs from Harvest Farms. A hydroponic farm located just a few miles from us in Leytonstone.
If you have any questions or problems, please don't hesitate to get in touch at email@example.com.
We're constantly creating new and exciting dishes. To keep it fresh, we rotate dishes throughout the year, releasing new options to suit the seasons. Keep up to date with our new dishes by signing up to our newsletter here.
As a small business, we welcome all feedback, positive or negative.
If you have thoughts on a specific product, please get in touch via our live chat or email us at firstname.lastname@example.org. Let us know your favourites, tips, or anything you think could be enhanced.
Our food is made fresh every Friday and delivered every Sunday ready for the week ahead. The shelf life is at least 1 week from production so until the Friday after delivery.
The best way to store all of the food is in the fridge. It will remain fresh until the Friday after delivery.
You can freeze the snacks to make them last longer but we don't recommend freezing our other products as the food is fresh and certain ingredients don't freeze well.
Check out our commitments
We are doing everything we can to reduce the amount of plastic we use as well as using materials and processes that have as little environmental impact as possible. Around 90% of our packaging at present is either recyclable, biodegradable or compostable. We work with Foodsteps who use life-cycle assessment data on carbon footprint, land use, water use, and pollution to asses our food and packaging. We are committed to transparency and so you will find each product’s carbon rating on the bottle.
What’s more we’ve taken steps to ensure TYME remains as sustainable as possible and have a minimal impact:
- We don’t use plastic insulation that you may have seen used in other boxes.
- We use the minimum amount of raw materials in our packaging
- All food is made to order which avoids the bulk of food waste.
- We use FSC Certified board and paper for our boxes and recipe cards.
- The plastics we use are all recyclable. We use plastic as it does a better job at keeping the food and beverages fresher for longer.
B Corp Certification is a designation that a business is meeting high standards of verified performance, accountability, and transparency on factors from employee benefits and charitable giving to supply chain practices and input materials. In order to achieve certification, a company must:
- Demonstrate high social and environmental performance by achieving a B Impact Assessment score of 80 or above and passing our risk review. Multinational corporations must also meet baseline requirement standards.
- Make a legal commitment by changing their corporate governance structure to be accountable to all stakeholders, not just shareholders, and achieve benefit corporation status if available in their jurisdiction.
- Exhibit transparency by allowing information about their performance measured against B Lab’s standards to be publicly available on their B Corp profile on B Lab’s website.
B Corp Certification is holistic, not exclusively focused on a single social or environmental issue.
Making it work for you. You can adjust anytime in your account.
We currently deliver every Sunday across Great Britain. We intend to add additional days soon, so keep an eye out. Don't worry, if you’re not in, we'll leave your box in your safe place so it's there when you get home. All our food is temperature controlled and so stays fresher for longer.
If you are making changes to your address, please ensure this is updated before our cut off:
If you're ordering for the first time you must check out before the cut off:
We offer complimentary nationwide delivery across the UK. Currently, we are unable to deliver to Northern Ireland, Isle of Wight, Isle of Man and the Channel Islands. Additionally, certain remote parts of Scotland are outside our delivery partner DPD’s network.
Any questions just get in touch with our friendly team on email@example.com.
Make changes to your details any time.
Simply login into your account (be sure to use the same email address as the one used on your first order).
Next, navigate to "Addresses" in the menu and scroll down to delivery details and click "Edit Addresses".
Changes to your upcoming delivery need to be made before our deadline, as below:
If you have any questions or problems, please don't hesitate to get in touch via our live chat or email us at firstname.lastname@example.org with your new address and we'll update everything for you.
Giving you the ultimate flexibility for a busy lifestyle
TYME is flexible. You can skip weeks any time and you won't be charged.
We offer the chance to skip deliveries on your account anytime
First off, log in to your account. Be sure to use the same email that you made your first order with.
Once in your account, you'll see all your Flexi-calendar. Just tick and untick the weeks you want a delivery.
Please note, changes to your delivery schedule need to be made before:
If you have any problems please contact us via our live chat or email@example.com and we'll be happy to help.
It's a shame you're thinking of leaving, but it's super simple to cancel and hopefully, we'll see you again soon. It’s easy to restart your account anytime. Don't forget you can also skip up to 8 weeks in advance.
To cancel your subscription, follow the cancellation link at the bottom of your account.
You'll need to follow the 3 steps to cancel. Why you're cancelling, and some written feedback.
Please note that we're unable to cancel any upcoming orders if your deadline has already passed, as the order will already have been processed. The cut-off for upcoming deliveries our:
If you are yet to receive your first box you need to wait until the day after your first box has arrived to cancel in your account.
Any questions, feel free to get in touch with our friendly team at firstname.lastname@example.org.
Learn how to change your weekly box in your account.
Login into your account (be sure to use the same email address as the one used on your first order).
Once in your account, click "Select / Update".
Here you can remove or add anything you want. There's a £30 minimum order and free delivery for all orders over £40
Please note that changes made will affect future weeks too. If the change was intended to be for one week, please remember to change the number of recipes back to your original preference.
Changes to your subscription need to be made before our cut-off to take effect for the following week:
As always, please reach out to us via our live chat or contact us at email@example.com and we’ll get back to you as soon as possible.
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